What does it take to make a difference? Here at Blackman, our Branch Managers ask themselves this question every day. They continuously strive to make a difference in the lives of their customers and teammates. Luis Rosa, our Lakewood and Clinton, New Jersey Branch Manager shared his story with us. His dedication to improving the customer experience and building his team is clear. He is service oriented and dedicated to fostering strong long lasting relationships.
How long have you worked in wholesale distribution?
I have been in the industry for 15 years and throughout this time had the pleasure of working with some of the top leaders in the wholesale distribution industry.
What brought you to Blackman?
One thing everyone knows, your industry is always smaller then you think. I’ve always valued relationships and mentor programs that allows for open communication regardless of where career paths take your peers and colleagues. Coming from various industry experiences I wanted a chance to make a difference, and apply my learnings to help individuals grow into a Team that would ultimately result in success. After 15yrs, I have learned that through drive and some patience, comes the right opportunity. That opportunity is what brought me to Blackman Plumbing Supply.
Do you have a mentor?
Throughout the years in the wholesale industry, I have met and developed life-altering relationships with many mentors. Although there are too many to mention, I can say any peer or colleague that I have encountered through the past 15 years have impacted me in a way such that ultimately lead to my success in both business and life.
What do you like most about being a Branch Manager?
Each day I wake up thinking “what can I do today to make a difference.” Being in the mind frame of possibility, I am empowered to focus on how we can make our industry, branch, and Team better than the day before. As Branch Manager, we have the ability to understand our customer’s needs, coach our associates to make decisions that will enhance our business and most importantly, their own development. Running a branch with these core values ultimately strengthens our potential to increase market share and enables our associates to advance their careers.
What is the biggest lesson you have learned as a Branch Manager?
As a Branch Manager, we are tested daily with adversity which comes in many forms. How you approach them is no different than how you handle challenges in your personal life. Throughout the years I continue to focus on listening and having patience because I find that in business and life, you can always have a little more of both.
How would your team describe you?
On any given day I would say my Team would describe me as passionate. I walk through the door with the understanding that we get one chance to create a winning environment, no matter how small or big the challenge.
In your own words, what does it take to be a Branch Manager at Blackman?
To be a Branch Manager at Blackman has nothing to do with your past experiences, titles, accomplishments or success. It is having the ability to put the company and associates first, and the willingness to act. When this is achieved, you have a Team with the potential for unlimited success.
Do you have a favorite product?
Over the years, I have seen our industry diversify in ways I did not know were possible. This has opened my eyes to greater possibility. Realizing it’s not about what item is being sold, but the experience the customer has while being sold. Therefore, my favorite item to sell is extraordinary customer service.
What is your greatest career accomplishment?
Throughout my career, I have held different positions which have led to various accomplishments, but my greatest has been realizing I can adapt to any situation, recognizing what needs to be done. My mentality has always been core company values first, no matter the size of the accomplishment. Appreciating that sometimes the smallest accomplishments are the biggest.